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1 | Ugandans Launch Hashtag Campaign Against Telecom Giant | Nanangana Hetsika Diezy Twitter Hanoherana Ny Orinasam-pifandraisana Goavana Iray Ny Ogandey |
2 | An MTN vehicle in Uganda, November 28, 2005, CC 2.0 | Fiaran'ny MTN ao Oganda, 28 Novambra 2005, CC 2.0 |
3 | Eight million people use MTN Uganda, making it the country's undisputed mobile telecom giant. | Olona valo tapitrisa no mampiasa MTN Uganda, izay mahatonga ity orinasam-pifandraisana ity ho anisan'ny goavana indrindra ao amin'ny firenena. |
4 | According to Chimpreports.com, customers have grumbled for years about unreasonable extra charges and unexplained reductions in service. | Araka ny filazan'ny Chimpreports.com, nimenomenona ireo mpanjifa nandritra ny taona maro noho ny volabe fanampiny alòatsy misy antony sy ny fampihenana ny tolotra noho ny antony tsy fantatra. |
5 | For a long time, these complaints fell on deaf ears. | Tsy mba nisy nihaino nandritra ny fotoana maharitra izany fitarainana izany. |
6 | Earlier this month, however, Ugandans decided to pool their influence and launch a hashtag campaign against MTN. | Tamin'ny fiandohan'ity volana ity, na dia izany aza, nanapa-kevitra hanambatra ny heriny ireo Ogandey ary nanangana ny hetsika diezy Twitter manohitra ny MTN. |
7 | A screenshot of MTN customer's phone Belinda Kyomuhendo saying the service request was unsuccessful. | Pikantsarin'ny findain'i Belinda Kyomuhenedo, mpanjifan'ny MTN milaza fa tsy mety ny fangatahana. |
8 | Image used with permission. | Nahazoana alalana ny sary. |
9 | Justus Amanya, a local journalist, told reporters: | Justus Amanya, mpanoratra gazety ao an-toerana, nilaza tamin'ireo mpampita vaovao: |
10 | This week starting tomorrow 17th Nov 2014, we are going to officially hand in our dissatisfaction note and complaint to the Minister of ICT Hon George William Nyombi Thembo at his office on Parliament Avenue,” announced Justus Amanya who is leading efforts to pressure government to crack down on MTN's “undemocratic and 24/7 robbery. | Amin'ity herinandro ity manomboka amin'ny 17 novambra 2014, handeha hametraka amin'ny fomba ofisialy ny tsy fahafahampontsika isika ary hitaraina any amin'ny minisitry ny Teknolojiam-baovao sy ny fifandraisana, George William Nyombi Thembo ao amin'ny biraony ao amin'ny Araben'ny Parlemanta “, hoy i Justus Amanya izay mitarika ny ezaka fanerena ny governemanta mba hanasazy ny halatra 24/7 sy tsy demaokratika ataon'ny MTN. |
11 | A staff blogger at Willappsug, a technology blog, summarised MTN customers' anger as follows: | Ekipa bilaogera ao amin'ny Willappsug, bilaogy momba ny teknolojia, namintina ny fahatezeran'ireo mpanjifan'ny MTN tahaka izao: |
12 | It is believed that Uganda is falling victim to multinational corporations who are now controlling politicians, media, government officials and pattern of consumption thus the misconduct of such big brands. | Noheverina fa lasibatr'ireo orita (orinasa maro rantsana) izay mifehy ireo mpanao politika, fampahalalaham-baovao, manampahefana ao amin'ny governemanta ary ireo lalam-panjifana i Ogandà ka mahatonga ny fihetsika tsy mety ataon'ireo orinasa manana marika goavana tahaka ity. |
13 | Ugandans who have always complained about the country's leading Telecom Company, MTN Uganda, of charging their humble customers abnormal rates and unjustifiably deducting their airtime and internet bundles through Justus Amanya who is leading the protests for the government to crack down on MTN's undemocratic exploitation have come out to say “This week, we are going to officially hand in our dissatisfaction note and complaint to the Minister of ICT Hon George William Nyombi Thembo at his office on Parliament Avenue.” | Tonga hilaza amin'ny alalan'i Justus Amanya izay mitarika ny fihetsiketsehana fandrisihana ny governemanta mba hanasazy ny fanararaotana ataon'ny MTN ireo Ogandey izay nitaraina hatrany momba ny Orinasam-pifandraisana goavana ao amin'ny firenena, MTN Ouganda, noho ny fampandòavana ireo mpanjifany volabe tsy ara-dalàna sy fampihenana tsy amin'ny antony ny fotoana fiantsoana sy ny tolotra aterineto: «Amin'ity herinandro ity, handeha hametraka amin'ny fomba ofisialy ny tsy fahafahampontsika isika ary hitaraina any amin'ny minisitry ny Teknolojiam-baovao sy ny fifandraisana, George William Nyombi Thembo ao amin'ny biraony ao amin'ny Araben'ny Parlemanta.” |
14 | On Twitter, one Kampala resident asked: | Tao amin'ny Twitter, mponin'i Kampala iray nanontany hoe: |
15 | “@danielnuwe: Q: What defines MTN? | Fanontaniana: Inona no mamaritra ny MTN? |
16 | a)Poor service b)poor customer care c)bundle eating crocodiles d)all the above #OccupyMTN” ✋ - Agaba Emma♚ (@ArcherSeamus) November 17, 2014 | a) Tolotra tsy mila ilàna azy b) tsy mpanaja ny mpanjifa c) bolongan-tolotra mpihinam-boay d) ireo voatonona eo ambony rehetra ireo |
17 | Qwenga, a blogger and public relations professional, noted the horrible publicity this campaign makes for MTN: | Qwenga, bilaogera sy matihanina momba ny seraseram-bahoaka nanamarika ny dokambarotra mahatsiravina aterak'ity fanentanana ity hoan'ny MTN: |
18 | PR Nightmare >>>>> #OccupyMTN | Nofy Ratsy >>>>> #OccupyMTN |
19 | - Qwenga (@bkyeyune) November 17, 2014 Samson Tumusiime, a social media manager and co-founder of Veritas Interactive, had no kind words for the telecom: | Tsy manana teny tsara hoan'ity orinasam-pifandraisan-davitra ity i Samson Tumusiime, mpitantana media sosialy sy mpiara-manorina ny Veritas Interactive: |
20 | What's the point of splashing billions on CSR [Corporate Social Responsibility] and events when you can't spend just a fraction of that on R&D? [Reasearch and Development] #OccupyMTN - (Name Goes Here) (@Samwyri) November 17, 2014 | Inona no olana amin'ny fahafaham-baraka aminà milliara momba ny CSR [Andraikitra Ara-tsosialin'ny Orinasa] sy ny lanonana hafa rehefa tsy afaka mandany na dia ampahany amin'izany ho amin'ny Fikarohana sy Fampivelarana ianao? |
21 | Bob Muheebwa, meanwhile, simply wanted his money back: | Nandritra izany, Bob Muheebwa kosa tiany haverina fotsiny ny volany: |
22 | Yes they must refund #occupymtn RT “@sbadnose: @MTNUGANDACARE I have not given up on my money, even if u ignore me. | |
23 | I want my money!!!” - Bob Muheebwa (@tijo5) December 10, 2012 Hot Kitakuli to emphasize the point said | Eny, tokony hamerim-bola izy ireo, tsy miala amin'ny volako aho, na dia tsy miraharaha ahy aza ianao. Avereno ny volako!!! “ |
24 | MTN looking at the #OccupyMTN tweets like. pic.twitter.com/JWESC4sWkX - hot kitakuli (@thedewjosh) November 17, 2014 | Nanamafy ny voalaza i Hot Kitakuli: MTN looking at the #OccupyMTN tweets like. pic.twitter.com/JWESC4sWkX - hot kitakuli (@thedewjosh) November 17, 2014 |
25 | Others online turned there minds to larger questions. | Nivadika tany amin'ny fanontaniana mivelatra kokoa ireo mpiserasera hafa. |
26 | Mwine Edgar, a political commentator, floated a conspiracy theory, for instance: | Mwine Edgar mpaneho hevitra ara-politika, ohatra, nampihevaheva teorian'ny teti-dratsy : |
27 | MTN must have paid UMEME [Uganda's electricity company] to loadshed my area so that I can run out of battery and stop tweeting about MTN's poor services #OccupyMTN - Mwine (@mwineedgar) November 17, 2014 | Tokony efa nandòa vola tany amin'ny UMEME [Orinasan'ny herinaratra ao Oganda] ny MTN mba hanapaka ny jiro ao amin'ny faritra misy ahy, amin'izay lany ny vatoaratro ary hijanona hisioka momba ny tolotra fadiranovan'ny MTN aho |
28 | The ranting from dissatisfied customers goes on: | Mitohy ny tabataban”ireo mpanjifa tezitra: |
29 | #OccupyMTN @mtnug customer relations: Rule No.1 Sell a crappy product expensively to our customers. | Fifandraisana amin'ny mpanjifa: Fitsipika voalohany: Mivarotra lafo ireo entana tsy mila ilàna azy amin'ireo mpanjifantsika. |
30 | Rule No. 2 Never break rule No. 1 - Klaus Kamanzi (@Nickle_las) November 17, 2014 | |
31 | “Sorry Operation Is Failed” should be MTN's new slogan. | Fitsipika faharoa: Tsy manitsakitsaka ny fitsipika laharana na oviana na oviana |
32 | #OccupyMTN - hot kitakuli (@thedewjosh) November 17, 2014 | Tokony teny filamatra vaovaon'ny MTN ny hoe «Miala tsiny Tsy Tontosa Ny Fangatahana» |
33 | There were some voices of support for MTN, however. Akampa Aaron, one apparently satisfied customer, had some kind, albeit brief, words for the corporation: | Misy kosa anefa ireo fanehoan-kevitra manohana ny MTN, Akampa Aaron, iray amin'ireo mpanjifa toa afa-po nanome teny fohy lafiny tsara hoan'ny orinasa: |
34 | This outrage at @mtnug is unfair. | Tsy rariny izao fanebahana izao. |
35 | Their network quality has greatly improved, mobile money is much better, and they have free calls now. - Akampa Aaron (@akampaaaron) November 17, 2014 | Nihatsara tanteraka ny kalitaon'ny tambajotran'izy ireo, mihatsara kokoa ny tolotra [fitehirizam-]bola amin'ny finday, ary misy maimaim-poana ny antso omen'izy ireo amin'izao fotoana izao. |